If I could give this business zero stars, I would. We scheduled to have a technician come out to troubleshoot our unit for an issue we encountered. The day of I called to confirm the appointment and was informed that our appointment was removed from the schedule. I never informed this business to cancel the appointment and this business never informed me they were canceling the appointment. I requested to have the matter escalated and was transferred to Bob and that’s when the conversation went downhill. Bob is very rude to customers, does not care to hear your concerns and definitely lacks customer service skills, which is essential to sustaining a business. This company never accepted fault for removing my appointment from the schedule. Save yourself some time and call Ragsdale Heating, Air & Plumbing. I had such a pleasant experience with them and a same day appointment was scheduled.